Got Questions?
Frequently Asked Questions
Everything you need to know about ordering, payments, shipping, and more.
Ordering
Is there a minimum order amount?
+
Yes – the minimum order amount is £100. Your cart will notify you if your total is below this amount before checkout.
Do I need a prescription?
+
No prescription required. All products on our site are available without a prescription.
How do I place an order?
+
6 easy steps:
1. Browse products
2. Add to cart and checkout (minimum £100)
3. Check your email for payment instructions
4. Complete payment and verify with our team
5. Order processed and shipped with tracking
6. Receive your order
1. Browse products
2. Add to cart and checkout (minimum £100)
3. Check your email for payment instructions
4. Complete payment and verify with our team
5. Order processed and shipped with tracking
6. Receive your order
How do I track my order?
+
Once your order is shipped, you will receive a tracking number via email. You can also track your order on our Track Order page.
Payment
What payment options do you accept?
+
We offer multiple payment options available at checkout. You will receive detailed payment instructions in your order confirmation email. Choose the option that works best for you.
When do I pay for my order?
+
You do not pay on our website. After you complete checkout, you will receive an email with payment instructions. Complete your payment using those instructions, then verify with our team.
How do I verify my payment?
+
After making your payment, simply reply to your order confirmation email or message us on livechat with your order number and proof of payment. We will verify within 1 hour on livechat or 4 hours via email.
Shipping
How much does shipping cost?
+
Free shipping on all orders. No minimum threshold beyond our £100 minimum order. Every order ships free.
How long does delivery take?
+
After payment verification, orders are processed within 24-48 hours. Delivery typically takes 3-7 business days depending on your location. Tracking is provided.
Do you ship discreetly?
+
Yes – all orders are shipped in plain, unmarked packaging with no branding or labels indicating the contents. Your privacy matters to us.
Returns & Refunds
What is your return policy?
+
We accept returns on unopened, unused products within 14 days of receipt. Buyer pays return shipping unless the error was on our part. Refunds are issued after product inspection. Please contact support before returning.
How long does a refund take?
+
Once we receive and inspect your return, refunds are processed within 5-7 business days. Refunds are issued to your original payment method.
Legal & Prescription
Is it legal to sell without a prescription?
+
All products on our site are sold for research / wellness / personal use in compliance with applicable regulations. We do not sell products that require a prescription under UK law. No prescription is required for any product we offer. Please review our Legal Disclaimer for full details.
Is there an age requirement?
+
You must be 18 years or older to place an order on our website.
Do you ship internationally?
+
Currently, we ship to UK addresses only. You are responsible for ensuring products are legal in your jurisdiction. Please check your local laws before ordering.
Still have questions?
Our support team is ready to help – almost instantly.