Terms of Service
Last updated: April 2025 | Effective: April 2025
📑 Table of Contents
1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of the website citychoicepharmacy.co.uk (the "Site") and any products or services offered by City Choice Pharmacy ("we", "us", "our").
By accessing the Site, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Legal Disclaimer.
2. Eligibility
To use our Site and services, you must:
- Be at least 18 years of age or older
- Have the legal capacity to enter into a binding contract
- Provide accurate and complete information when placing an order
- Be a resident of the United Kingdom (we ship to UK addresses only)
⚠️ By placing an order, you confirm that you meet all eligibility requirements. We reserve the right to request age verification at any time.
3. Account Registration
You may be required to create an account to place orders on our Site. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised use of your account
- Providing accurate, current, and complete information
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
4. Ordering & Payment
All orders are subject to acceptance and availability. The ordering process is as follows:
- Browsing & Cart: Add products to your cart. Cart enforces the £100 minimum order amount.
- Checkout: Complete checkout with your shipping details.
- Order Confirmation: You will receive an email with payment instructions. No payment is taken on our website.
- Payment: Follow the payment instructions in the email. Multiple payment options are available.
- Verification: Verify your payment with our team via livechat or email.
- Processing: Once verified, your order is processed and shipped.
We reserve the right to cancel any order at any time for any reason, including suspected fraud, ineligibility, or product unavailability.
If your order is cancelled after payment verification, you will receive a full refund.
5. Pricing & Minimum Order
Minimum Order Amount: All orders must total at least £100 before checkout. This minimum is enforced by our cart system.
Pricing: All prices are listed in British Pounds (£) and include applicable VAT where required. Prices are subject to change without notice.
Shipping: Free shipping on all orders – no additional cost.
In the event of a pricing error on our Site, we reserve the right to cancel any orders placed for incorrectly priced items.
6. Shipping & Delivery
Shipping Policy: We ship to UK addresses only. For complete shipping details, please review our Shipping Policy.
- Processing time: 24-48 hours after payment verification
- Delivery time: 3-7 business days depending on location
- Tracking provided for every order
- Discreet packaging – plain, unmarked boxes
We are not responsible for delivery delays caused by carriers, weather, or other circumstances beyond our control.
7. Returns & Refunds
Returns are accepted within 14 days of receipt for unopened, unused products in original packaging. For complete return and refund details, please review our Returns & Refunds Policy.
Non-returnable items: Opened or used products (health and safety reasons), items with broken seals, clearance items.
Refunds are issued to the original payment method after inspection (typically 5-7 business days).
8. No Prescription Required
No prescription is required to purchase any product on our Site. All products are sold for research, educational, wellness, or personal use purposes only.
We do not diagnose, treat, cure, or prevent any disease or condition. You assume full responsibility for how you use any product purchased from us.
If you are under medical supervision or taking prescription medications, consult your healthcare provider before using our products.
Please review our Legal Disclaimer for more information.
9. Prohibited Conduct
You agree not to:
- Use our Site for any illegal purpose or in violation of any applicable laws
- Attempt to circumvent the £100 minimum order requirement
- Resell our products without explicit written permission (wholesale inquiries welcome – see Wholesale page)
- Provide false or misleading information during checkout
- Chargeback or dispute payments without first contacting us to resolve any issues
- Interfere with or disrupt the functioning of our Site
- Attempt to bypass our payment verification process
⚠️ Violation of these prohibitions may result in immediate termination of your account and legal action.
10. Disclaimer of Warranties
Our Site and products are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we make no warranties, express or implied, including:
- Implied warranties of merchantability or fitness for a particular purpose
- That our Site will be uninterrupted, secure, or error-free
- That product descriptions are accurate, complete, or current
- That products will meet your expectations or requirements
We do not warrant that any product will diagnose, treat, cure, or prevent any disease or condition.
11. Limitation of Liability
To the maximum extent permitted by law, City Choice Pharmacy shall not be liable for any:
- Direct, indirect, incidental, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Personal injury, adverse reactions, or health issues arising from product use
- Damages resulting from inability to use our Site or products
Our total liability for any claim arising from your use of our Site or products shall not exceed the amount you paid for the specific product giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above may not apply to you.
12. Indemnification
You agree to indemnify, defend, and hold harmless City Choice Pharmacy, its owners, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:
- Your use of our Site or products
- Your violation of these Terms
- Your violation of any applicable laws or third-party rights
- Any claim that you have provided false or misleading information
13. Termination
We reserve the right to suspend or terminate your access to our Site and services at any time, without notice, for any reason, including:
- Violation of these Terms
- Suspected fraud or illegal activity
- Chargebacks or disputed payments without prior contact
- Attempts to circumvent our minimum order or payment verification
Upon termination, your right to use our Site will immediately cease. Any pending orders may be cancelled and refunded (less any processing fees).
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting to this page.
The "Last updated" date at the top of this page indicates when the most recent changes were made. Your continued use of our Site after any changes constitutes acceptance of the revised Terms.
We encourage you to review these Terms periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
📧 Email: [email protected]
💬 Livechat: Available on our website – almost instant response
📝 Please include "Terms of Service" in the subject line for legal inquiries.
For general inquiries, please visit our Contact page.
City Choice Pharmacy — Clear terms, fair service.